FAQ – Frequently Asked Questions

As of: April 2025

🔹 What is Next-Gen-Digital?

Next-Gen-Digital is an international online marketplace based in Germany that connects clients and freelancers for digital services such as design, development, translation, marketing, content creation, data & AI, and more.

🔹 How does Next-Gen-Digital work?

Clients can either post project requests or directly book ready-made offers (gigs).
Freelancers can offer services or digital instant products.
All payments are handled securely via Stripe and PayPal using an escrow model.

🔹 What are instant products?

Instant products are ready-made digital goods such as templates, checklists, presentations, or e-books.
They are delivered immediately after purchase and non-refundable according to § 356 (5) BGB (German Civil Code).

🔹 What does registration cost?

Registration is completely free for both freelancers and clients.

🔹 What is the service fee?

Clients are charged a 5% service fee per booking.
This covers customer support, platform maintenance, payment processing, and security.

🔹 What is the platform commission for freelancers?

Freelancers pay a 15% commission on successfully completed orders.

🔹 How much does homepage placement cost?

Freelancers can promote their gigs on the homepage for €10 per 15 days to boost visibility.

🔹 Is there a referral program?

Yes. Every user receives a personal referral link and can invite others.
Successful referrals earn platform credit.

🔹 Is there an affiliate program?

Yes. External partners can join our affiliate program and earn commissions by referring new users.
Details are available in the Affiliate section after registration.

🔹 How does the payment system work?

Payments are processed via Stripe or PayPal.
Freelancers are paid after client approval, minus fees and commissions.
Minimum payout: €50
Payouts are typically made within 5 business days.

🔹 Can I cancel a booking?

Yes, as long as the freelancer has not started working.
➡ Contact the freelancer via internal messaging or email us: info@next-gen-digital.de
➡ More info: Return Policy

🔹 What if there are problems with a freelancer or client?

If no agreement can be reached, our support team will assist with internal mediation.
📧 info@next-gen-digital.de

🔹 What languages are supported?

Thanks to Google Translate, the platform supports over 100 languages and is globally accessible.

🔹 How secure is the platform?

Next-Gen-Digital uses:
• SSL encryption
• Optional 2-factor authentication (2FA)
• GDPR-compliant privacy measures
• Consent management via Usercentrics

🔹 What third-party tools and services are used?

– Google Fonts
– Google Analytics
– Google Ads & Customer Match
– Meta Pixel (Facebook/Instagram)
– Google Translate
– OpenAI ChatGPT
– Cloudflare
– ShareThis
– JSDelivr
– Gstatic
– Google reCAPTCHA

These services are only activated after user consent via our cookie banner.

🔹 How can I contact support?

📧 Email: info@next-gen-digital.de
📞 Phone: +49 176 46783721
⏱️ Usual response time: 24–48 hours on business days