Return Policy (Right of Withdrawal)

​​Next-Gen-Digital

Last updated: April 2025

1. No Right of Withdrawal for Digital Services

According to § 356 (5) of the German Civil Code (BGB), the right of withdrawal does not apply once a digital service has been fully performed and the user has explicitly agreed to this in advance.

The right of withdrawal expires in particular when:
– Services are provided immediately after ordering (e.g. writing, design, development)
– Digital or downloadable products are delivered
– Custom work is created based on individual client instructions

2. Cancellation Before Service Start

A cancellation is only possible before the freelancer has started working on the project and if:
– No work has yet begun
– No custom implementation has started

Clients may request cancellation directly from the freelancer via the internal messaging system or by contacting our support team.

3. Refunds

Refunds may be issued under the following circumstances:
– The service was not delivered as described
– The freelancer missed the agreed deadline
– The platform rules were violated during the order process

Refunds are handled via the selected payment method:

– Stripe Refund Policy
– PayPal Buyer Protection

4. Support and Dispute Resolution

In case of disputes or order issues, please contact our support team:
Email: support@next-gen-digital.de
We offer internal dispute mediation between clients and freelancers.

5. External Payment Providers

All payments are processed through Stripe and PayPal.
These providers operate under their own terms and conditions:

– Stripe Privacy Policy
– PayPal Privacy Policy

6. Contact

Next-Gen-Digital
Murat Göcmen (Sole proprietorship)
Christian-Schneider-Straße 1
76185 Karlsruhe, Germany
Email: info@next-gen-digital.de